Will my personal information be treated as confidential?
The personal information you provide is retained for the sole purpose of sending you regular updates about our brand and its products, as well as for the processing of your orders.
These data are stored in such a way as to ensure total confidentiality. We undertake not to disclose any information to third parties other than those who may be involved in its processing.
This site has submitted the relevant declaration to the French National Commission for Data Processing and Civil Liberties, which issued receipt no. 1206560 on 30th November 2006.
You have the right to access, modify, rectify and delete any personal data concerning you. You may exercise this right by contacting us by e-mail at the following address: shopinfo@arthus-bertrand.fr.
I have seen a product on your site, but I cannot find it in the e-Store.
Not all of our products are sold on-line. You can, however, visit any of our stores in person, a list of whose addresses are published on the site, or any jeweller selling our products.
We will be pleased to send you a list of your nearest points of sale. Please contact us by e-mail specifying your nearest town and we will send you the details of jewellers selling our products.
shopinfo@arthus-bertrand.fr
Do you have a catalogue?
We do not produce a paper catalogue for the general public. Our Web site endeavours to offer the most comprehensive range possible of Arthus-Bertrand products and we update these details regularly.
I have placed an order via the web site. When can I expect delivery?
You will automatically be sent a confirmation of your order, together with an approximate delivery deadline. At the time of shipment, you will be sent another e-mail containing the Colissimo number to enable you to track the shipment on-line.
I have received an e-mail confirming delivery, but still no parcel?
The Colissimo number contained in our e-mail confirming delivery can be used to track the shipment of your parcel. In case of particularly long delays, we recommend you contact your Post office. In case of difficulties, please get in touch with our customer service department.
I have received a gift ordered via the e-Store. Can I change it or obtain a refund?
If it is a gift, you can exchange it for another item of the same value. However, only the buyer may obtain a refund.
Unfortunately, customised items may neither be exchanged nor returned.
I purchased a medal, which I had engraved. Is it possible to change it?
Unfortunately, customised items may neither be exchanged nor returned.
Can I exchange a product purchased on the web site in any Arthus-Bertrand store?
All products, with the exception of customised items, purchased at the Arthus-Bertrand on-line store may be exchanged in any Arthus-Bertrand store within thirty days following date of delivery. Simply return the product unused in its original packaging, together with the invoice.
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